Accommodation Request Guide

EVERY MIND IN FLIGHT • FREE TRAVEL RESOURCE

Prepare a clear request about what helps you travel. Available assistance and requirements vary. Confirm details directly with your airline and airport.

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Describe the support you need

• You can explain functional needs in plain language, such as extra processing time, clear step-by-step directions, assistance navigating the airport, or a disability-related seating need.
• Ask how to add the request to your reservation and whether you should contact operating airlines separately for connecting flights.
• Ask what can be confirmed in advance and what must be discussed at the airport.

A request you can adapt

• “I am traveling on [date / flight]. Because of a disability, I need [specific support]. What assistance is available, how do I request it, and who should I speak with on travel day?”
• “It helps me when instructions are given one step at a time and I have time to respond.”

Record the details

• Airline / flight: __________________
• Requested support: __________________
• Contact name, date, and reference number: __________________
• What was confirmed and what needs follow-up: __________________

On travel day

• Reconfirm arrangements at check-in and at the gate.
• If a disability-related airline concern is unresolved, ask for the airline’s Complaint Resolution Official (CRO).
• A travel needs card is an optional communication aid; it does not replace required travel documents or guarantee a particular accommodation.

More support

My Travel Needs Card · Flight Ready Toolkit · Share your travel experience

United accessible travel · TSA Cares · U.S. DOT disability travel information

General planning support, not a guarantee of services. Verify current policies and arrangements directly with providers. Never let this guide override airport, security, or crew safety instructions. Updated October 29, 2026.

Every Mind in Flight — The Sensory Flight Initiative
Accessibility shouldn’t end when the airplane door closes.